1. Introduction
Dream Miles Consultants (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our travel consultancy services.
By accessing our website or providing your personal information, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services immediately.
2. Information We Collect
A. Personal Information You Provide:
- Identity Details: Full name, date of birth, gender, nationality
- Contact Information: Phone number, email address, residential address
- Travel Documents: Passport details, visa information, PAN/Aadhaar (when required for bookings)
- Payment Information: Card details, UPI ID, bank account information (processed securely via third-party payment gateways)
- Travel Preferences: Destination choices, budget range, accommodation preferences, dietary requirements
B. Automatically Collected Information:
- Device Data: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, referral sources
- Location Data: General geographic location (based on IP address)
- Cookies and Tracking Technologies: See Section 6 for details
C. Information from Third Parties:
- Data from airlines, hotels, or tour operators related to your bookings
- Information from visa application portals or immigration authorities
- Data from payment processors or fraud prevention services
3. How We Use Your Information
We use your personal information for the following purposes:
Primary Uses:
- Service Delivery: To process bookings, issue tickets, arrange accommodations, and coordinate travel services
- Customer Support: To respond to inquiries, provide travel guidance, and resolve issues
- Visa Processing: To prepare and submit visa applications, communicate with embassies/consulates
- Payment Processing: To complete transactions and issue invoices/receipts
- Travel Updates: To send booking confirmations, itinerary changes, flight alerts, and important travel notifications
Secondary Uses:
- Service Improvement: To analyze usage patterns, enhance website functionality, and optimize user experience
- Marketing Communications: To send promotional offers, travel deals, and newsletters (only with your consent; you may opt-out anytime)
- Legal Compliance: To fulfill regulatory obligations, respond to legal requests, and prevent fraud
- Security: To detect and prevent unauthorized access, fraud, or illegal activities
4. Legal Basis for Processing (Applicable to EU/UK Residents)
If you are located in the European Union or United Kingdom, we process your personal data based on:
- Contractual Necessity: To fulfill our travel service agreements with you
- Legal Obligation: To comply with Indian laws and international travel regulations
- Legitimate Interests: To improve our services, prevent fraud, and ensure network security
- Consent: Where you have explicitly consented (e.g., marketing communications)
5. Information Sharing & Disclosure
We Do NOT Sell or Rent Your Data:
Dream Miles Consultants does not sell, rent, or trade your personal information to third parties for commercial purposes.
We May Share Your Information With:
A. Travel Service Providers:
- Airlines, hotels, cruise lines, and tour operators
- Car rental companies and transfer services
- Travel insurance providers
- Visa application centers and immigration authorities
B. Service Providers & Partners:
- Payment gateways and financial institutions
- IT service providers and website hosting companies
- Email/SMS communication platforms
- Customer relationship management (CRM) systems
- Analytics and marketing tools
C. Legal & Regulatory Authorities:
- Government agencies, law enforcement, or courts when required by law
- Regulatory bodies for compliance with travel industry regulations
- Tax authorities for invoicing and financial reporting
D. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified via email or prominent website notice.
6. Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us enhance user experience, remember preferences, and analyze traffic.
Types of Cookies We Use:
|
Cookie Type
|
Purpose
|
Can You Disable?
|
|---|---|---|
|
Essential Cookies
|
Required for website functionality and secure areas
|
No
|
|
Preference Cookies
|
Remember your settings (language, currency)
|
Yes
|
|
Analytics Cookies
|
Track website usage and performance
|
Yes
|
|
Marketing Cookies
|
Deliver relevant ads and measure campaign effectiveness
|
Yes
|
Managing Cookies:
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality. For more information, visit www.allaboutcookies.org.
Third-Party Tracking:
We may use third-party services (e.g., Google Analytics, Facebook Pixel) that collect anonymized data for analytics and advertising. These services have their own privacy policies.
7. International Data Transfers
Where Your Data Is Processed:
Your personal information may be transferred to and processed in countries outside India, including:
- Destination countries for visa/immigration processing
- Countries where our service providers or partners operate
- Cloud storage servers located internationally
Safeguards:
We ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Data processing agreements with third-party providers
- Compliance with applicable data protection laws
By using our services, you acknowledge and consent to such transfers.
8. Data Security
Our Commitment:
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Security Measures Include:
- Encryption: Secure Socket Layer (SSL) encryption for data transmission
- Access Controls: Restricted access to authorized personnel only
- Secure Payment Processing: PCI-DSS compliant payment gateways
- Regular Audits: Periodic security assessments and updates
- Employee Training: Staff trained on data protection best practices
Important Notice:
No online transmission or storage method is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for safeguarding your login credentials and personal devices.
Data Breach Protocol:
In the event of a data breach affecting your personal information, we will:
- Investigate and contain the breach
- Notify affected individuals and authorities as required by law
- Take corrective measures to prevent future incidents
9. Data Retention
How Long We Keep Your Data:
We retain your personal information only as long as necessary for the purposes outlined in this policy:
|
Data Type
|
Retention Period
|
|---|---|
|
Booking Records
|
7 years (for legal, tax, and audit purposes)
|
|
Visa Application Data
|
As required by embassy/consulate regulations
|
|
Payment Information
|
Only as long as needed for transaction processing (we do not store full card details)
|
|
Marketing Communications
|
Until you unsubscribe or request deletion
|
|
Website Analytics
|
Anonymized data may be retained indefinitely
|
Deletion Requests:
You may request deletion of your data at any time (see Section 11). However, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
10. Your Rights & Choices
Your Data Protection Rights:
A. Access:
You have the right to request a copy of your personal information we hold.
You have the right to request a copy of your personal information we hold.
B. Correction:
You may request correction of inaccurate or incomplete data.
You may request correction of inaccurate or incomplete data.
C. Deletion:
You may request deletion of your data, subject to legal obligations.
You may request deletion of your data, subject to legal obligations.
D. Restriction:
You may request restriction of processing under certain circumstances.
You may request restriction of processing under certain circumstances.
E. Portability:
You may request transfer of your data to another service provider (where technically feasible).
You may request transfer of your data to another service provider (where technically feasible).
F. Objection:
You may object to processing for direct marketing or legitimate interests.
You may object to processing for direct marketing or legitimate interests.
G. Withdrawal of Consent:
Where processing is based on consent, you may withdraw it at any time (without affecting prior lawful processing).
Where processing is based on consent, you may withdraw it at any time (without affecting prior lawful processing).
How to Exercise Your Rights:
Submit your request via:
- 📧 Email: info@dreammilesconsultants.com
- 📞 Phone: +91 8826824413
- 📍 Mail: Dream Miles Consultants, Gaur City, Noida, Uttar Pradesh
We will respond within 30 days of receiving your request. We may verify your identity before processing requests.
Marketing Opt-Out:
- Click the “unsubscribe” link in promotional emails
- Contact us to opt-out of SMS/phone marketing
- Note: You cannot opt-out of essential service communications (booking confirmations, travel alerts)
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately, and we will take steps to delete such information.
12. Third-Party Links & Services
Our website may contain links to third-party websites (airlines, hotels, visa portals, social media). This Privacy Policy does not apply to external sites. We encourage you to review their privacy policies before providing any personal information. We are not responsible for third-party privacy practices or content.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect:
- Changes in our data practices
- Legal or regulatory requirements
- Technological advancements
How We Notify You:
- Updated “Last Revised” date at the top of this page
- Email notification for material changes (if you have provided your email)
- Prominent website notice prior to changes taking effect
Your Acceptance: Continued use of our website or services after changes constitutes acceptance of the revised Privacy Policy. If you do not agree, please discontinue use immediately.
14. Governing Law & Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India, including:
- Information Technology Act, 2000
- Relevant rules and regulations under Indian data protection law
- Upcoming Digital Personal Data Protection (DPDP) Act provisions (when enacted)
Any disputes related to this Privacy Policy shall be subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh, India.
15. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices:
Dream Miles Consultants
📧 Email: info@dreammilesconsultants.com
📞 Phone: +91 8826824413
🕒 Hours: Monday–Saturday, 10:00 AM – 7:00 PM (IST)
📍 Office: Gaur City, Noida, Uttar Pradesh, India
📧 Email: info@dreammilesconsultants.com
📞 Phone: +91 8826824413
🕒 Hours: Monday–Saturday, 10:00 AM – 7:00 PM (IST)
📍 Office: Gaur City, Noida, Uttar Pradesh, India
Data Protection Officer (if applicable):
For specific data protection inquiries, email us at info@dreammilesconsultants.com with subject line “Data Protection Inquiry.”
For specific data protection inquiries, email us at info@dreammilesconsultants.com with subject line “Data Protection Inquiry.”
16. Complaints & Grievances
If you are unsatisfied with our response to your privacy concerns, you may file a complaint with:
Grievance Officer
Dream Miles Consultants
Email: info@dreammilesconsultants.com
Address: Gaur City, Noida, Uttar Pradesh
Dream Miles Consultants
Email: info@dreammilesconsultants.com
Address: Gaur City, Noida, Uttar Pradesh
Regulatory Authority:
For unresolved complaints, you may contact the relevant data protection authority under Indian law.
For unresolved complaints, you may contact the relevant data protection authority under Indian law.
