Customer Support Policy
Effective Date: 12/Dec/2025
Location: Noida (Gaur City), Uttar Pradesh, India
Location: Noida (Gaur City), Uttar Pradesh, India
1. Our Commitment
At Dream Miles Consultants,
We are committed to providing transparent, reliable, and personalized support throughout your travel journey. Our goal is to ensure your experience is simple, affordable, and memorable from planning to return.
2. Support Channels
You can reach our support team through the following official channels:
- Phone: +91 8826824413
- Email: info@dreammilesconsultants.com
- Office: Gaur City, Noida, Uttar Pradesh
3. Response Times
- Email Inquiries: We aim to respond within 24 hours on business days.
- Phone Support: Available Monday to Saturday, 10:00 AM – 7:00 PM (IST).
- Urgent Requests: For time-sensitive booking changes, please call directly during business hours.
4. Scope of Support
Our team assists with:
- Booking Management: Flight, hotel, and tour package modifications (subject to provider availability).
- Visa Guidance: Documentation checklists and consultation (approval subject to embassy discretion).
- Itinerary Planning: Customizing trips based on budget and preferences.
- Pre-Travel Assistance: Passport validity checks and travel advice.
5. Limitations & Third-Party Services
- Intermediary Role: Dream Miles Consultants acts as an intermediary between clients and service providers (airlines, hotels, embassies).
- External Delays: We are not liable for delays, cancellations, or policy changes caused by third-party providers, government actions, or acts of nature (see Terms & Conditions Section 7).
- Visa Outcomes: We provide consultation but do not guarantee visa approval or rejection outcomes.
6. Emergency Support During Travel
- For emergencies while you are traveling, please contact our support line immediately.
- While we strive to assist, response times may vary based on location and local service provider availability.
- Note: Please confirm if you offer 24/7 emergency support or only during business hours. [Probe: Do you have a dedicated emergency hotline for travelers abroad?]
7. Complaints & Feedback
- We value your feedback. If you are unsatisfied with our service, please email us at info@dreammilesconsultants.com with your booking reference.
- We aim to resolve genuine complaints within 3-5 business days.
8. Data Privacy in Support
- When contacting support, you may share personal information (passport details, payment info). This data is handled according to our Privacy Policy and is never sold or rented to third parties except as required for booking fulfillment.
9. Policy Updates
- We reserve the right to update this Support Policy at any time. Changes will be posted on this page. Continued use of our services implies acceptance of the revised policy.
10. Governing Law
- This policy is governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in Noida, Uttar Pradesh.
